Returns and exchanges

You have 14 days to return or exchange your products purchased on our webshop.

The period starts from the day you receive your item.

You must return the item unused and in the same condition as when you received it.

Remember to enclose your invoice.

If you refuse to receive your item upon delivery, we may charge a shipping fee of 49 DKK.

Please send the package to:

STROM STORE
Strandvejen 169A
2900 Hellerup
Denmark



Returns

Returned goods must be sent by courier to Strandvejen 169A, 2900 Hellerup, Denmark.

You are responsible for the package until we have received it.

You also have the option to return the item in our physical store.

Exchange

If you wish to exchange an item, you must place a new order and return the item.

Remember to note your new order number on your invoice.

You also have the option to return the item in our physical store.


Refund

Once we have received and approved your return, we will refund the amount of the returned item.

The refund will be made using the same payment card you used for the original transaction.